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• Smart scent scheduling via the Scentsy Home app
• Adjustable fragrance strength and intensity
• Alexa and Google Home voice control compatible
• Works with 2.4GHz Wi-Fi (not compatible with 5GHz)
• Manual operation available without Wi-Fi
• Compact, modern designIdeal for spaces ranging from 400 to 1,000 square feet, this system provides reliable, mess-free fragrance without water or heat.
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Are there other shades available for the Scentsy Fragrance Cartridge Diffuser?
Not at this time. We do have replacement shades if a shade is broken or damaged.
How long is the cord for the Cartridge Diffuser?
The cord is 1.5 metres long.
Are replacement cords available?
Yes.
How long does the battery last?
Unplugged and using only the battery, the Scentsy Fragrance Cartridge Diffuser runs approximately 2,000 hours on standby, approximately 30 hours on low without light, and approximately 6 hours on low with light.
How will I know if my Cartridge Diffuser has a low battery or is charging?
When the battery is low, the indicator light turns red and flashes before the battery dies. When the Cartridge Diffuser is charging, the indicator light will slowly pulse.
What’s the recommended room size for optimal fragrance coverage?
It depends on the setting you choose:
Low: Great for rooms around 120-180 square metres.
Medium: Ideal for 150-230 square metres.
High: Best for larger spaces, 240-300 square metres.
Is the Cartridge Diffuser quiet?
Yes. There is only a faint sound when the fragrance mists.
How do I remove a Fragrance Cartridge from the Cartridge Diffuser?
Remove the shade and pull the Fragrance Cartridge straight out without twisting it.
Compatibility and usage
Can I use non-Scentsy or non-Cartridge Diffuser oils with the Scentsy Fragrance Cartridge Diffusers?
No. The Scentsy Fragrance Cartridge Diffuser is only compatible with our uniquely designed Fragrance Cartridges (a nebulizer-and-oil combination). Each nebulizer is developed specifically for the oil it comes with. Using non-Scentsy oils or attempting to reuse a nebulizer with a different oil will result in a negative experience, will cause damage (including oil spitting, leaking and settling on surrounding surfaces), and will void the product warranty.
Can I use regular Scentsy Oils with the Cartridge Diffuser?
No. The Cartridge Diffuser is compatible only with Fragrance Cartridges. Using any other oils — including Scentsy Oils — will void the warranty.
Can I reuse a Fragrance Cartridge?
No.
Are product compatibility details on a Consultant’s Personal Website (PWS) and scentsy.com?
Yes. Product descriptions include compatibility information.
Does the Scentsy Fragrance Cartridge Diffuser pair with smart assistants?
Yes. It pairs with Google Home and Alexa.
Do I have to be in a certain range to control my device once it’s connected to Wi-Fi?
No.
Warranty and support
Does the Scentsy Fragrance Cartridge Diffuser come with a warranty?
Yes. Any Scentsy Fragrance Cartridge Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects but will require a processing fee.
Where can I find information on the product terminology?
Access product terminology information in the Training section of your Workstation.
Fragrance Cartridges and fragrance performance
Are Fragrance Cartridges available in Scentsy Club?
Fragrance Cartridges will be available on your Workstation and PWS and through Scentsy Club subscriptions by the end of 2025. To encourage repeat purchases through a Scentsy Club subscription, Fragrance Cartridges will be available at a discounted price in Scentsy Club compared to the full retail price on your PWS and Workstation. Fragrance Cartridges can even be added to a Club subscription as a qualifying half-price product. No other Club discounts will apply.
Can I buy Fragrance Cartridges through the Scentsy Home app?
No.
How will customers know to order and use the Fragrance Cartridges versus Scentsy Oils?
The two fragrance products are physically very different. Fragrance Cartridges will have distinct labeling, and the product page images on your PWS and scentsy.com will show the nebulizer.
Are natural or essential oils available in the Cartridge Diffusers?
No, not at this time. Natural and essential oils have different compositions that require a different Fragrance Cartridge system, and we’re still perfecting that technology.
What are premium oils?
Our premium oils are exclusive Scentsy formulations, created with carefully selected, high-quality ingredients to deliver exceptional fragrance performance.
How long do the Fragrance Cartridges last?
A Fragrance Cartridge for a Scentsy Fragrance Cartridge Diffuser – Solo can last up to a month or more, depending on use. Actual duration depends on:
Individual fragrance.
Duration of sessions.
Frequency of use.
Setting (low, medium or high).
Do certain Fragrance Cartridges last longer than others?
Yes, some oils diffuse more quickly.
What is the scent throw for the Cartridge Diffuser?
Nebulizers use larger particles to diffuse fragrance, often resulting in stronger scent throw than other fragrance products. The gravity-fed diffusion paired with ultrasonic technology create a dynamic fragrance experience.
Is the Cartridge Diffuser safe around pets?
The Scentsy Fragrance Cartridge Diffuser is designed to perform safely when used as directed. As with all fragrance products, keep the Cartridge Diffuser out of reach of pets. If you have specific concerns about your pet’s health or sensitivities, we recommend consulting your veterinarian.
What if I don’t like a Fragrance Cartridge scent?
With our 30-day satisfaction guarantee, if you are dissatisfied with your product, you may return it in resalable condition to your Fragrance Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.
Are fragrance samples available for the Fragrance Cartridges?
Not at this time.
Cleaning and maintenance
How do I clean the Cartridge Diffuser?
Wipe the exterior of the Cartridge Diffuser ceramic shade with a damp cloth.
How do I clean the Fragrance Cartridge?
Cartridges should not require regular cleaning. If a clog develops, use a cotton swab with rubbing alcohol and gently wipe the front disc to remove any oil buildup.
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Orders shipped to Canada:
With a retail value up to $579.99, shipping is $18.
With a retail value of $580 or more, shipping will be free.
Lifetime replacement warranty
Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.
30-day satisfaction guarantee
If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.
Scentsy Diffusers, Scentsy Fragrance Cartridge Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty
Scentsy Diffusers, Scentsy Fragrance Cartridge Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go, Scentsy Fragrance Cartridge Diffuser or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.
