Image 1 of 3
Image 2 of 3
Image 3 of 3
-
-
What are Fragrance Flowers made of?
Fragrance Flowers are handcrafted from sola wood, a material derived from cassava, a tropical plant native to Asian countries such as India and Thailand.
How much oil is provided for each size?
Original Fragrance Flower: 88 mL
Large Fragrance Flower: 177.4 mL
How long does the scent in a Fragrance Flower last?
Fragrance Flowers release beautiful scent for up to 60 days regardless of the size or number of flowers, even after the oil is completely absorbed.
What’s included with the Fragrance Flower, and how do I use it?
The Fragrance Flower comes with one bottle of fragrance oil, one decorative cap and one handcrafted flower.
Use as follows:
Remove placeholder cap and plug from top of bottle.
Attach decorative cap.
Remove paper tape from end of wick.
Remove flower from protective box.
Insert flower into top of decorative cap.
Enjoy!
Why is there a size difference between Fragrance Flowers of the same style?
Scentsy Fragrance Flowers are handcrafted, so no two are exactly alike. Artisans shape each flower from natural materials, creating unique pieces of décor that normally vary in size. Flowers may also vary in colour and detail; none of these variations impact the flower’s quality.
Does the flower’s size affect its performance?
No. We’ve tested flowers across a range of sizes to ensure they absorb the same amount of fragrance oil to deliver a consistent experience. Every Fragrance Flower looks lovely and releases beautiful scent for up to 60 days.
How quickly will a Fragrance Flower absorb the fragrance oil?
Each flower style and size absorbs the oil at a different rate.
Each fragrance oil is formulated to work specifically with Fragrance Flowers. However, slight differences in each fragrance formulation could impact viscosity and how quickly the oil absorbs into the wick.
Each Fragrance Flower absorbs fragrance at a different rate because they are handcrafted with unique tightness characteristics, thickness, etc.
If I add food colouring to the oil of a Fragrance Flower, does that void the satisfaction guarantee or warranty?
Yes. The satisfaction guarantee is voided if the product is altered. The product warranty is only voided if the food colouring causes a failure.
Where are the warnings and safety information for this product?
This disclaimer is on the bottom of the bottle box:
WARNING: Read label before use. KEEP OUT OF REACH OF CHILDREN AND PETS. May cause an allergic skin reaction. Harmful to aquatic life with long-lasting effects. IF ON SKIN: Wash with plenty of soap and water. If skin irritation or a rash occurs: Get medical attention/advice. Avoid release to environment. Dispose of contents/container in accordance with local regulations. This product contains fragrance oils that may cause damage to fabrics and other surfaces; avoid contact with such. For use with authentic Scentsy products only.
Are Fragrance Flowers recyclable? How do I dispose of the product?
Recycling rules vary by area, so reference and follow your local laws or recycling center guidelines.
Where can I find the fragrance oil ingredients?
Ingredient information is on the bottle box (ingredients vary by fragrance).
What type of fragrance oil is used?
Fragrance Flower oil is formulated with both synthetic and natural ingredients to achieve the best fragrance experience possible.
Why is the oil in my Fragrance Flower discoloured?
The oil in the Fragrance Flower may appear more yellow than the product images or other Fragrance Flower oils if it contains natural citrus ingredients that can vary in colour. This is a natural quality of the oil and does not affect the fragrance or performance of the product.
Can I add Fragrance Flowers to Scentsy Club?
Yes.
Can I purchase replacement flowers or oil refills?
No. There is no need for a replacement or refill. The Fragrance Flower typically absorbs all the oil in the bottle with nothing left to use. Once a Fragrance Flower absorbs all the oil in the bottle, adding more oil would not provide the same fragrance experience. When the flower has stopped releasing fragrance, dispose of the entire unit.
What should I do if the petals fall off or droop?
It’s normal for flower petals to droop due to the weight of the absorbed fragrance oil, and sometimes a petal or two will fall off. If multiple petals fall off or droop, please contact Consultant Support for a replacement.
-
Orders shipped to Canada:
With a retail value up to $579.99, shipping is $18.
With a retail value of $580 or more, shipping will be free.
Lifetime replacement warranty
Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.
30-day satisfaction guarantee
If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.
